Bilingual Technical Advance Support – SaaS | Bogotá

High-Impact Technical Problem Solving

As an escalation lead at Ringover, you will be the definitive technical authority for top-tier enterprise clients. This role involves dissecting complex cloud-communication failures, where you will spend your time diagnosing API-driven workflows and collaborating directly with engineers to ship production-level fixes while working 100% remotely.

A Playground for Vibe Coders

The technical stack—ranging from WebRTC and SIP to GraphQL and REST APIs—is ideally suited for AI-assisted development. With a company culture that explicitly values 'vibe coding' as a skill, you are encouraged to use AI tools to parse massive logs, automate repetitive scripting tasks in Python or Node, and generate complex API queries. This isn't just support; it's about using modern prompt-engineering to solve deep technical puzzles.

Growth and Responsibilities

• Advanced Observability: Utilize Grafana and Prometheus to build custom dashboards and proactive alert systems.
• Engineering Liaison: Translate complex bugs into actionable Jira stories and lead daily agile stand-ups.
• Mentorship: Serve as a technical beacon for Level 1 and 2 agents, creating the documentation and runbooks that define the support department's future.