Senior IT Support Associate

The Opportunity

As the primary technical lead for the New York headquarters, you will redefine IT support by blending traditional infrastructure management with cutting-edge AI automation. This hybrid role (Tuesday–Thursday) puts you at the center of a fast-growing AI marketing leader, where you'll own everything from on-site AV and network stability to high-level system configurations and hardware logistics.

Why It’s a Vibe Coding Match

Unlike standard support roles, this position specifically seeks candidates proficient in modern AI-assisted tools. You won't just be closing tickets; you'll be using natural language and AI platforms to:

• Build custom automation workflows via Zapier.
• Rapidly prototype internal tools using Claude Code, Codex, and Replit.
• Optimize the enterprise productivity stack through low-code solutions and intelligent scripting.

Your Impact and Growth

Working within a culture that prioritizes swift execution, you will have the autonomy to shape the IT roadmap and participate in weekly technical sprints. You'll partner with Engineering and Security teams to ensure a seamless employee experience across global offices, moving beyond basic troubleshooting into the realm of technical operational excellence. This is a chance to scale IT infrastructure using the same AI-driven mindset the company applies to its marketing platform.