Associate Technical Success Manager

Help Customers Master Observability via AI-Driven Success

As an Associate Technical Success Manager at New Relic, you will act as a strategic guide for companies navigating complex digital landscapes. Instead of just following a script, you will leverage modern AI tools and natural language processing to accelerate the onboarding process, troubleshoot cloud-native environments, and help clients extract maximum value from their data. You will be at the forefront of the 'vibe coding' movement, using prompt engineering to efficiently retrieve technical insights and build solutions that keep enterprise systems running smoothly.

The Tech Stack & Vibe

This role is designed for technical communicators who are comfortable operating at the intersection of cloud infrastructure and AI-assisted development. You'll work across a variety of modern environments, including:

• Cloud Platforms: Hands-on engagement with AWS, Azure, and GCP.
• Modern Orchestration: Navigating Kubernetes (EKS, AKS, GKE) and containerized workflows.
• AI-Assisted Solutioning: Using tools like Cursor or Claude to script in SQL, Python, or Java to solve customer-specific integration challenges.
• Prompt Engineering: Utilizing LLMs to synthesize complex technical documentation into actionable customer training.

Growth and Impact

Starting your career at New Relic means joining a global team that prioritizes 'AI-first' thinking. You will have the opportunity to evolve from a technical generalist into a high-level architect of customer success, all while mastering the latest AI development workflows. Whether you're remote or hybrid, you'll be empowered to use the best digital tools available to deliver 'Good Vibes' and high-performance code to a global client base.