Customer Support Engineer

Architecting AI-Driven Support

At TheyDo, the mission is to help global enterprises align around customer journeys. As a Customer Support Engineer, you aren't just answering tickets; you are building a scalable engine for customer success. You will act as the technical lead for the North American region, bridging the gap between complex customer issues and the engineering team. Your goal is to own the lifecycle of a bug—from reproduction and API analysis to automated reporting—ensuring that every recurring problem is solved with a permanent system rather than a one-off fix.

The Vibe-Coder’s Workflow

This is a highly technical, automation-first role that treats manual work as a bug. You will be expected to use Cursor, Claude Code, and n8n to build your own tools and 'glue' systems together.

• Automated Triage: Build workflows that ingest context via API calls and browser traces before a human ever sees a ticket.
• AI Orchestration: Train and refine AI agents like Intercom Fin and Notion Agents to handle self-serve technical documentation.
• System Integration: Manage technical onboarding involving SSO protocols (SAML, OIDC) and SCIM provisioning using modern AI-assisted scripting.

Growth and Impact

Joining a remote-first team of over 100 people across 27 countries, you will have the autonomy to redesign the support queue rather than just working through it. TheyDo offers a competitive package including pre-IPO equity, a dedicated learning and development budget, and a workspace setup allowance. If you are an engineer who reaches for AI by default to solve infrastructure and workflow problems, this is your ideal environment.