Head of Customer Operations
Musixmatch S.p.a
✨ Why This Is a Good Vibe Coding Job
Why This Is a Good Vibe Coding Job: This role explicitly lists 'Vibe Coding' as a required move, focusing on building production LLM pipelines and RAG systems rather than manual boilerplate. It offers a rare opportunity to lead CX engineering by architecting agentic workflows using natural language tools and modern API-first stacks.
Musixmatch is looking for a technical visionary to unite their customer operations under a single, AI-driven framework. As the Head of Customer Operations, you won't just manage a team; you will be the primary architect of a system that serves everyone from indie artists to major platforms like Spotify and Apple. This is a hands-on 'operator-engineer' role where you are expected to design, build, and deploy the CRM and lifecycle automations that power the company’s global reach.
The Vibe Tech Stack
The core of this position involves transitioning from manual processes to agentic workflows. You will leverage:
- LLM Implementation & RAG: Building sophisticated support systems that understand complex music rights and metadata.
- Vibe Coding Workflows: Using natural language prompting to write API integrations and automate lifecycle messaging across platforms like Customer.io.
- Modern Platforms: Deep ownership of the stack, including Intercom, n8n, and custom-built internal tools.
This role is designed for someone who views AI-assisted development as their primary leverage. You will have the autonomy to consolidate tech stacks and invent new ways to handle high-volume data through automated triage and agent-assist pipelines, ensuring Musixmatch remains at the forefront of the music-tech intersection.
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Source: lever.co