Head of Post-Sales Operations

The Role

Wing Assistant is seeking a high-velocity operational architect to own the critical transition from closed deal to successful client launch. Sitting alongside the C-suite, you will oversee the entire post-sales ecosystem—including recruitment, onboarding, and early-stage stabilization. This is an execution-heavy leadership role designed for someone who doesn't just watch a pipeline, but actively clears the path by identifying bottlenecks and enforcing accountability across cross-functional teams.

AI & Vibe Coding Integration

What makes this role distinct is the mandate to innovate through technology. You won't just suggest process changes; you will build them. The company encourages the use of AI-assisted "vibe coding" to prototype internal tools and workflow fixes. You will use modern AI tools to turn operational pain points into functional proofs-of-concept, which you will then partner with engineering teams to move into full production. Your tech stack will include advanced CRMs and project management platforms, all optimized through LLM-driven automation.

Key Objectives & Growth

• Pipeline Velocity: Drive the movement of accounts from sales handoff to active revenue, maintaining strict SLAs and visibility.
• Technical Prototyping: Use natural language prompting and AI tools to create lightweight internal dashboards and automation scripts.
• Strategic Oversight: Act as the primary escalation point for the CEO and COO regarding all post-sales health and resource constraints.
• Operational Excellence: Define the standard operating cadence for global teams, ensuring that no client requirement or staffing need falls through the cracks.