Manager - Product Design

About This Role

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Summary Description We’re looking for a user centric Product Design or UX team manager who leads with craft, clarity, AI, and care. You’re as comfortable driving planning and delivery as you are standing up user research, and you use AI thoughtfully to accelerate insight, ideation, accessibility, and designtodev workflows. You thrive on innovating and have experience enabling teams through AI capability building, coaching designers in responsible use while keeping strong design judgment front and center. You bring confident designlead instincts, act as a mentor in research and UX practice, and stay close enough to the work to guide teams with clarity and credibility. If you thrive on growing people, elevating craft, and leading a closeknit, talented team with measurable outcomes, we’d love to meet you. Essential Function Knowledge/Skills/Abilities ​​Experienced in vibe coding. ​Has developed design systems for AI. ​Uses AI to improve all aspects of Product Designers’ work; ​AI-augmented research. ​AI-supported brainstorming. ​AI-enabled design-to-dev collaboration. ​Design quality and accessibility validation. ​Leads the daytoday work of a team of 3–4 UX professionals, including product designers, researchers, and design system specialists. ​Manages the UX roadmap across several products, including capacity planning, project planning, and delivery management. ​Partners with Product Management and Engineering to scope, sequence, and deliver product outcomes, aligning on product vision and strategy. ​Uses research, discovery, and metrics to drive decisions and measure design quality and user impact. ​Negotiates conflicting demands across a portfolio using prioritization and maintaining relationships with stakeholders ​Elevates designers to trusted UX advisors within agile teams ​Analyzes research data and success metrics in Excel with strong math and logic skills. ​Coaches and supports designers through feedback, growth planning, and daily unblockers, including: ​User research planning and delivery ​UX ideation and design methods ​Use of AI in UX ​WCAG 2.2 AA compliance ​Design system adherence ​Skills development ​Career path planning What Your Impact Will Look Like You’ll shape the quality and consistency of user experience across our product suite by guiding a talented team toward exceptional craft. You’ll foster a supportive, growth‑minded environment where designers and researchers build skills, stretch their practice, and feel confident doing their best work. You’ll turn customer insights into clear product direction and ensure every release delivers measurable user value. You’ll partner closely with Product and Engineering to plan, sequence, and ship high‑quality, accessible experiences that improve usability and strengthen design system adoption. Through your leadership, the team will deliver better outcomes, grow stronger together, and elevate UX as a strategic force in the business. You Will Love This Job If You Have ​​You have 6+ years of experience in product or UX design, including 3+ years of people leadership. ​You must have real-world experience of leading a team in AI driven design. ​You collaborate with AI as part of your everyday approach to work and have improved workflows with agents and ​You are a Figma expert. ​You have excellent communication skills. ​You have strong math skills and advanced proficiency in Excel. ​Experience with Pendo, Asana, Aha!, Metabase, or Salesforce is a plus. ​You have a proven track record of shipping product experiences with measurable user outcomes. ​You have demonstrated success working in crossfunctional teams with Product Management and Engineering. ​You have experience in accessibility testing, design systems, and structured planning. ​You have experience working on complex, largescale SaaS products. ​Experience in G2C or government technology is a plus. ​A BA in a related field is a plus. ​​ Other Job Info Fully remote Bengaluru India based position. Shifted hours may be required based on product and customer needs. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Responsibilities

This role involves leading the day-to-day work of a team of 3-4 UX professionals, including managing the UX roadmap, capacity planning, and delivery across several products. The manager will partner with Product Management and Engineering to scope, sequence, and deliver product outcomes while coaching designers on various practices, including the responsible use of AI.

Requirements

Candidates must have 6+ years in product or UX design, with at least 3 years in people leadership, and real-world experience leading a team in AI-driven design workflows. Essential abilities include strong design judgment, expertise in AI augmentation for research and design-to-dev, proficiency in Figma, and strong math/Excel skills for data analysis.

Education

• bachelor degree

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Source: icims