Sr. Manager CX Data and Insights

Strategic Data Architecture

As a Senior Manager at Zendesk, you will function as a high-level advisor, turning complex customer data into strategic blueprints for executive leadership. You'll dive deep into Snowflake to build predictive models and analyze churn, ensuring that the global post-sales strategy is grounded in hard evidence.

Leveraging the AI Stack

This position is designed for someone who thrives in a 'vibe coding' environment. You will actively use generative AI tools like Claude, Gemini, and ChatGPT to prototype scripts, automate reporting, and map data flows between Salesforce, Gainsight, and Gong. The goal is to move faster than traditional analysts by letting AI handle the heavy lifting of code generation and data mapping.

Impact and Growth

You will own the relationship between raw data and business outcomes, standardizing metrics that define success for thousands of customers. By integrating AI-assisted workflows into the core business intelligence stack, you'll provide the insights necessary to drive net revenue retention and operational efficiency at a massive scale.