Strategy & Operations Manager — Client Onboarding, Activation & Retention

Re-imagining Operations with AI

Forget the traditional Strategy & Ops role where you just make slides. At Wing Assistant, you are both the architect and the builder. You will take total ownership of the customer lifecycle—from the moment a contract is signed to long-term retention—by diagnosing friction points and coding the solutions yourself. This is an intense, high-impact position designed for someone who wants to move the needle on churn and activation through direct action.

The Vibe Coder's Toolkit

This isn't a job for someone waiting on a dev team. You will be expected to use AI coding assistants like Cursor, Claude Code, and Replit to ship functional dashboards and automated workflows in record time. You will bridge the gap between raw SQL data and actionable business tools by leveraging Model Context Protocols (MCPs) and AI-driven development to build what the business needs in days, not quarters.

What You'll Achieve

• Rapid Prototyping: Turn complex data into live dashboards and alerts using natural language prompting.
• Data Mastery: Dive deep into SQL and data modeling to find the 'why' behind customer behavior.
• Operational Leadership: Collaborate with global teams to redesign handoffs and streamline the onboarding pipeline.
• High-Stakes Impact: Report directly to leadership with a clear view of how your AI-built tools are improving retention metrics.