System Admin & Service Desk(Korean Bilingual)

Hybrid IT Admin & AI Automation Specialist

SBT Global is seeking a bilingual professional in Plano to modernize their service desk operations through a blend of traditional system administration and cutting-edge AI automation. This role serves as a vital link between U.S. teams and Korean headquarters, requiring fluency in both languages to manage user access, troubleshoot web-based applications, and oversee system configurations.

The Vibe Coding Edge

Unlike traditional help desk roles, this position encourages the use of prompt engineering and vibe coding to build lightweight solutions. You will be expected to:

• Leverage AI tools to automate repetitive Jira workflows and reporting tasks.
• Apply an Agile mindset to resolve infrastructure bottlenecks using AI-assisted development.
• Use data analysis and Excel to generate KPI reports, powered by automated insights.

Future-Proofing Your Career

This is an excellent opportunity for a sysadmin with 5+ years of experience to transition into the world of AI-driven operations. By integrating low-code/no-code platforms and AI scripting into daily tasks, you will help lead the company’s shift toward a more automated, efficient IT future.