Trust & Safety Specialist

The Role: Tech-Forward Safety & Investigations

Instawork is seeking a high-agency investigator to secure their labor marketplace. You won't just be reviewing tickets; you'll be acting as a digital detective, using a mix of critical thinking and cutting-edge tools to resolve safety incidents and combat fraud. This position sits at the intersection of traditional Trust & Safety and modern AI-powered operations, requiring a proactive approach to maintaining platform integrity in a fast-moving environment.

AI & Vibe Coding Integration

This is a "vibe-first" operational role where you are expected to use natural language to interface with internal databases (NL-to-SQL) and design your own automated workflows. By leveraging AI-driven synthesis and low-code tools, you will eliminate manual friction and identify risk patterns that traditional methods might miss. You'll be responsible for the entire lifecycle of an investigation—from using prompts to extract evidence to building the automated systems that prevent future issues.

What You'll Achieve

• AI-Native Investigations: Use natural language to pull complex datasets, allowing you to build clear, fact-based narratives without needing a data engineering team.
• Workflow Engineering: Identify process bottlenecks and build scalable enforcement solutions using AI-driven automation and low-code platforms.
• Policy Evolution: Act as a steward for community guidelines, using data-driven insights to refine platform rules as the marketplace grows.

Growth & Benefits

Joining the San Francisco team means working in a high-velocity, in-person environment backed by top-tier venture capital. In addition to a competitive salary ($90,000 - $100,000) and equity, you'll receive comprehensive benefits including medical coverage, a 401K, and various stipends. This is a unique opportunity to shape the future of work by masterfully blending human judgment with AI-augmented productivity.