CX Outbound Solution Engineer

The Opportunity: Architecting the Future of CX

As a Solution Engineer at NICE, you will bridge the gap between high-level customer strategy and technical execution. You aren't just building contact centers; you're leveraging modern AI frameworks to create intelligent, proactive engagement systems. This remote position empowers you to design scalable architectures that combine cloud-based CCaaS platforms with cutting-edge conversational AI.

Your Technical Vibe

This role is built for the modern developer who thrives in the 'vibe coding' era. Instead of getting bogged down in boilerplate, you will use AI-assisted tools and low-code designers to prototype and deploy sophisticated outbound campaign workflows. Your toolkit will include advanced ML models for predictive dialing, virtual agents, and CRM integrations, allowing you to focus on the logic and impact of the solution rather than manual line-by-line coding.

Growth and Impact

By joining a global leader in AI-driven customer experience, you'll be at the forefront of the industry's shift toward autonomous operations. You will lead high-stakes proof-of-value projects, translating complex regulatory requirements into elegant, automated solutions. NICE provides a high-growth environment where experimental tech like vibe coding is actively encouraged to drive operational efficiency and market disruption.