Director of CX AI

Lead the AI Revolution in Client Experience

As the Director of CX AI, you will spearhead the transformation of global support operations into an AI-first ecosystem. This isn't just a management role; it’s a visionary position where you’ll design the roadmap for how LLMs and agentic systems redefine customer interactions. You will be responsible for evaluating cutting-edge tools and building the internal infrastructure that allows for seamless AI integration across the organization.

Tech Stack & Vibe Coding Impact

The role places a heavy emphasis on modern AI architectures like Retrieval-Augmented Generation (RAG) and autonomous agentic workflows. For a vibe coder, this is the ultimate playground: you'll use natural language prompting and AI-assisted development to prototype and scale solutions within a tech stack that includes Snowflake, Salesforce, and robust API designs. Your expertise in prompt engineering will be central to teaching the organization how to communicate with and deploy AI effectively.

Growth and Governance

Beyond the technical implementation, you’ll serve as the primary advocate for AI literacy and ethical governance. You will bridge the gap between high-level business goals and hands-on architecture, ensuring that every automated workflow is both high-impact and responsible. This is a unique chance to shape the future of a global fintech leader by establishing the standards for how humans and AI collaborate in a professional setting.