IT Support Specialist

The Mission: Intelligent Support

Join a forward-thinking managed service provider in Knoxville that treats AI as a teammate rather than a threat. In this role, you will be the first point of contact for diverse technical issues, using your expertise in Windows, MacOS, and networking to provide high-level solutions. You won't just be closing tickets; you'll be investigating root causes and implementing permanent fixes through smart automation.

Modern Workflow & Vibe Coding

We are looking for someone who doesn't want to do things the 'old way.' You will use AI-assisted development tools to research complex bugs and generate the scripts needed to optimize client environments. Whether you are managing Microsoft 365 or configuring DNS, your ability to leverage prompt engineering to work faster and smarter is what will set you apart.

Evolution and Impact

This is an ideal environment for a self-taught tech enthusiast or an experienced professional who values autonomy. Beyond the service desk, you’ll have the chance to contribute to cybersecurity and infrastructure projects. We value resilience and a 'figure-it-out' mentality, offering a hybrid work structure and a culture that rewards those who take pride in building better systems.