IT Support Specialist

The Opportunity

Step into a support role that prioritizes ingenuity over a standard resume. As a technical specialist in Knoxville, you will handle diverse hardware and network challenges for a variety of clients. Instead of just treating symptoms, you'll be tasked with uncovering root causes and building lasting fixes, all while maintaining clear communication with the people you're helping.

Vibe Coding at the Core

This role is a perfect fit for those who leverage AI tools like Claude and Microsoft 365 Copilot to work more efficiently. You aren't just expected to fix machines; you are encouraged to use natural language prompting to create scripts and automations that streamline the service desk. Whether it's managing DNS settings or administering Microsoft 365, your ability to 'vibe code' your way through complex workflows is considered a major competitive advantage.

Professional Development

You will work in a hybrid environment that values continuous learning and ownership. Beyond daily support, there are opportunities to contribute to high-level networking, security, and cloud projects. For the curious technician with a home lab or a history of self-taught automation, this is a chance to turn those skills into a career within a SOC 2 certified organization.