Principal Product Marketing Manager, Customer Success and Staircase

The Role: AI-Native Product Marketing

Gainsight is looking for a high-level marketing leader to spearhead the evolution of their AI-centric Customer Success suite. You won't just be writing copy; you'll be the architect of how these products are perceived in an AI-first market. Your goal is to turn technical capabilities into compelling stories that resonate with enterprise leaders while leading cross-functional launches from concept to completion.

Technical Edge & Vibe Coding

This position is tailor-made for the modern, AI-fluent professional. You'll be expected to use AI tools to prototype visual assets and landing pages, effectively vibe coding your way to faster product launches. The company encourages building custom AI agents to streamline internal processes, moving beyond manual deck-building to automated, high-velocity output using tools like Figma, Canva, and LLMs.

Impact and Growth

• Strategic Leadership: Own the joint narrative for the Customer Success and Staircase platforms.
• Operational Innovation: Design and implement AI-native systems that allow the marketing team to scale faster.
• Market Influence: Represent the company in high-level executive narratives and industry analyst evaluations.
• Human-First Culture: Join a remote-friendly environment that offers a $180,000–$210,000 base salary, comprehensive benefits, and dedicated quarterly recharge breaks.