Senior Support Engineer

High-Level Technical Ownership

As a Senior Support Engineer at Fetcherr, you will act as the primary technical bridge between enterprise clients and the R&D team. Your mission is to resolve intricate data pipeline failures and manage high-level escalations with a depth of knowledge that prevents unnecessary engineering friction. You'll lead the charge in transforming static procedures into a dynamic, living knowledge ecosystem.

The Vibe Coding Mandate

This role is purpose-built for engineers who have mastered AI-assisted development. You aren't just expected to use AI; you are expected to build with it. Key focuses include:

• Agentic AI Workflows: Designing and deploying autonomous agents to significantly reduce manual support overhead.
• Modern Orchestration: Using vibe coding techniques to manage and optimize Python and SQL-based pipelines within Dagster or Airflow.
• Intelligent Runbooks: Leveraging natural language prompting to maintain high-quality documentation and automated resolution paths.

Growth and Expertise

You will dive deep into the world of airline tech and dynamic pricing, gaining a granular understanding of AI/ML product pipelines and model inference. This is an opportunity to scale with a company that views AI-driven operational efficiency as a competitive advantage.