Sr. Manager CX Data and Insights (Renewals)
Zendesk
✨ Why This Is a Good Vibe Coding Job
Zendesk explicitly calls for vibe coding with LLMs to automate reporting, build scripts, and connect complex customer datasets. The work pairs fast AI-assisted exploration with production-grade SQL and financial accountability for retention outcomes.
Turn Customer Data Into Retention Strategy
Zendesk needs a senior analytics leader to help its Customer Experience organization make better renewal decisions. You will own forecasting and predictive work that connects product usage, support history, billing, and customer-success data to gross and net retention.
Build an Intelligent Data Practice
- Create churn-risk models and global renewals forecasts
- Write high-performance SQL across Snowflake and connected business systems
- Map Salesforce, Gainsight, Gong, and warehouse data into a trusted view
- Vibe-code scripts and lightweight workflows with ChatGPT, Claude, or Gemini
- Quantify the revenue impact of lifecycle changes, segmentation, and special projects
Influence Executive Decisions
This individual-contributor role acts as a quantitative advisor to senior CX leaders. You will deepen predictive modeling and data-governance expertise while showing how AI-assisted analysis can move quickly without compromising accuracy or strategic rigor.
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Source: workday
Last reviewed: Jul 28, 2026. How we source and review jobs.