Customer Success Manager

The Evolution of Customer Success

At its core, this position is about scaling human intuition through technology. You will split your energy between direct high-value user interactions and the architectural work of building automated recovery engines. Your goal is to identify why users churn and then build the logic to prevent it across the entire platform. This isn't a traditional support role; it's a hybrid position for someone who wants to engineer the user journey.

Automation and AI-First Tooling

This is a builder's role where 'vibe coding' is a first-class citizen. You will utilize LLMs, prompt engineering, and low-code integrations to create sophisticated Intercom triggers and lifecycle campaigns. By using natural language to design these systems, you'll turn manual intervention patterns into scalable, data-driven workflows. You'll be expected to:

• Architect recovery funnels using AI-assisted tools.
• Optimize user onboarding via behavioral triggers and A/B testing.
• Bridge the gap between human feedback and automated system logic.

Strategic Impact and Growth

Joining a profitable, high-growth AI startup means you’ll have immediate ownership over key metrics like activation and retention. You will be part of a high-performance team optimizing user value through behavioral analysis and technical experimentation. This role offers the freedom to influence the product's trajectory directly while working in a flexible, remote environment with a competitive package.