Support Engineer

The Role: AI-Augmented Support

Bonusly is seeking a technical problem-solver who treats AI as a teammate. You will go beyond traditional support by acting as a lead architect for the company’s AI support agents. This involves identifying gaps in automated responses and using natural language prompts to refine the agent's logic, ensuring customers receive accurate, high-quality solutions through a blend of empathy and automation.

Technical Playground for Vibe Coders

The workflow is tailor-made for those who leverage AI tools to manage complex systems. You will handle integrations for platforms like Okta, Workday, and BambooHR while utilizing Model Context Protocol (MCP) tools to extend AI capabilities. Successful candidates will be comfortable navigating JSON payloads and monitoring tools like Datadog, using their vibe coding skills to bridge the gap between customer queries and product engineering fixes.

Evolution and Growth

This remote position in Bangladesh offers a clear path for those aiming to transition into Systems or Software Engineering. By maintaining documentation and optimizing AI-driven frontline support, you will directly influence the company’s operational efficiency and the future of SaaS support. It is a perfect fit for a curious professional who wants to lead the industry shift toward AI-integrated customer success.