Customer Operations Lead

The Mission

As the Customer Operations Lead at Hercules, you won't just be answering tickets; you'll be the architect of a high-velocity support engine. You will manage a team and handle complex technical issues while building the AI-driven systems that allow Hercules to support hundreds of thousands of users with a lean, efficient team.

Scaling with AI

This role is a playground for vibe coders and automation enthusiasts. You will utilize AI tools to automate ticket resolution, manage sophisticated Stripe billing operations, and transform raw customer feedback into actionable product insights. Whether you are using LLMs to build internal workflows or leveraging AI-assisted development for support tools, your goal is to make the user experience exceptionally simple.

What You’ll Bring

We are looking for a relentless problem-solver who moves with urgency. You should have a background in customer leadership and deep experience with Stripe, but more importantly, a desire to "break through walls" using modern AI workflows. If you prefer dictating code via AI or building through natural language prompts rather than manual syntax, you will thrive in our high-taste, high-output San Francisco office.